Support the best service to you

  • The 140-person after sales service team provides 5-7 days of installation and commissioning training, maintenance, process proofing, and technical Q&A for customers. Free software upgrade,lifetime maintenance.

 

  • HSG provides a 1 year warranty. Customers would like to buy accessories who provides the serial number of the equipment, we will arrange within 3 days.
  • Man-made damage, natural disasters,force majeure factors, private changes are not covered by the warranty. Strictly comply with product standards and conduct multiple quality inspections.
  • Sample service: free samples treated by laser beam and mail to our customers.
  • Professional and meticulous pre-sales and after-sales service system to provide users with guarantees for uninterrupted processing, installation guides, maintenance guides, unloading guides, training guides, etc.

 

  • Teamviewer can be used to provide real-time communication and solve problems online. If the online can not be processed, agent area can provide Door-to-door repair service. If there is no agent area, we will arrange the technician to come to the door for repair within 10 days.

FAQ


What’s the function for co2 laser?

CO2 Laser is used to engrave or cut for almost all non-metal materials like Acrylic, Wood, Paper, Fabric, Leather etc.

How about package?

Water-proof film is covered on machine body with foam protection and solid seaworthy wooden box with fumigation without inspection.

How about delivery?

With 3,000Sets annual production, we keep enough stock in factory with fast delivery. Exact date is confirmed by related sales.

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What kind of HSG equipment does your company use?

sheet laser cutting machnePipe laser cutting machineSheet and pipe cutting machineLaser welding machineCo2 laser cutting machineOthers