HSG Laser is honored to be featured in the April 2025 issue of FFJournal, a premier publication for the North American metal fabrication industry. The coverage underscores HSG’s strategic focus on strengthening localized service capabilities to better support customers across the region.

The article, co-authored by Fernando and Ricardo—key members of HSG’s North American team—centers on the theme of partnership. It outlines how localized after-sales service and reliable spare parts availability are becoming critical to enhancing operational efficiency and fostering long-term customer trust.

Read the full article in FFJournal：https://www.ffjournal.net/industry-news/180-editorials/4-guest-editorial/partnership?highlight=WyJoc2ciXQ==

Drawing from HSG’s real-world experience in North America, the article highlights a market shift: manufacturers are evolving from one-time product purchases to seeking integrated service solutions. In response, laser cutting equipment suppliers are expected to provide not only advanced, reliable machinery but also fast, flexible, and locally available support services.

To meet these expectations, HSG Laser has made significant investments in North America, including:

1. Establishing regional spare parts warehouses to enable prompt delivery of consumables and critical components;
2. Developing a dedicated local service network staffed by experienced engineers, offering comprehensive support from installation and commissioning to maintenance and troubleshooting;
3. Launching multilingual technical support and remote diagnostic services to improve communication and enhance user experience for international customers.

“Our mission at HSG is to prioritize the customer,” said Fernando in the article. “In North America, this means delivering not only world-class laser systems, but also professional, responsive local support. The manufacturing industry demands reliability and speed—and we’re here to deliver both.”

This recognition by FFJournal represents a milestone in HSG’s ongoing globalization journey, particularly in advancing localization within the North American market. HSG remains committed to supporting manufacturers worldwide with intelligent, efficient, and locally tailored laser solutions that drive high-quality, sustainable growth.

About FFJournal
FFJournal is one of North America’s most authoritative publications for the metal forming and fabricating sector. Covering emerging technologies, market trends, and industry best practices, FFJournal is widely read by plant managers, engineers, and decision-makers throughout the manufacturing value chain.